Tvaje Privacy Policy — Our Commitment to Protecting Your Data

Welcome to tvaje's Privacy Policy. This document explains how tvaje collects your personal information, what it is used for, and how it is kept secure. By using our services — whether through the tvaje website, mobile app, or any other channel — this Privacy Policy applies to you automatically.

We believe transparency is the best policy. That's why this Privacy Policy is written in plain, straightforward language — no complex legal jargon, no hidden terms. tvaje is always honest and open with its users.

Tvaje only collects information that is strictly necessary to provide its services. No unnecessary data is requested. The types of information collected are described below:

Tvaje uses the information it collects solely for the specific purposes listed below — and for no other purpose:

• For creating, managing, and verifying accounts.
• For processing deposits, withdrawals, and other financial transactions.
• To send you relevant promotions and offers (you can opt out of this at any time).
• To prevent fraud, money laundering, and other illegal activities.
• To promote responsible betting and identify problematic betting patterns.
• To improve tvaje's services and develop new features.
• To meet legal and regulatory obligations.
• For providing customer support and resolving complaints.

We never sell your information to advertisers or share it with third parties for marketing purposes without your consent.

Tvaje may share your personal information with third parties in limited, specific circumstances — and strict conditions apply in every case:

• Payment Processor: Only the minimum necessary information is shared to process transactions via Mobile Pay, Nagad, Rocket, or bank transfer.
• KYC Verification Services: Licensed third-party services are used for identity verification. They are held to the same privacy standards we uphold.
• Regulatory Authority: Relevant information must be provided to regulatory authorities in accordance with the licensing agreement.
• Law Enforcement: Information may be disclosed when required by a valid court order or as part of a legal investigation.

Tvaje uses cookies on its website and app. Cookies are small text files stored on your device that help improve how the site functions. tvaje uses the following types of cookies:

You can disable non-essential cookies at any time from your browser settings. Please note that disabling certain cookies may affect the functionality of some tvaje features.

Tvaje does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Financial Transaction Records: 7 years — to comply with AML regulations.
• KYC Documents: 5 years after account closure.
• Support Contact: 3 years after last contact.
• Cookies & Technical Logs: 90 days to 1 year.
• Marketing Preferences: Until you unsubscribe.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

Tvaje follows industry-leading security practices to protect your data. Our technical and organizational security measures include:

Please keep in mind that no online service can guarantee 100% security on the internet. You should also take some precautions on your end:

• Use a strong, unique password that you haven't used anywhere else.
• Keep two-factor authentication (2FA) enabled on your account.
• Avoid logging into your tvaje account over public Wi-Fi.
• If you notice any suspicious activity, report it immediately at support@tvaje.bet.

Under tvaje's Privacy Policy, you have several important rights over your personal data:

To exercise any of these rights, email us at support@tvaje.bet. We will respond within 30 days. Please note that due to legal obligations, deletion of certain data may not always be possible.

Tvaje is not intended for anyone under 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and identity documents are checked through the KYC process to confirm the user is an adult. As part of responsible betting, tvaje places the highest priority on protecting minors.

Tvaje may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered users will be notified by email for any significant changes.

Continuing to use tvaje after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to tvaje's data protection team:

Tvaje takes all privacy-related requests seriously and strives to respond within the specified timeframe. We believe your trust is our most valuable asset.